Our People

At Four Seasons, we place a great deal of importance on assembling the best team possible. We hire motivated people, train them to perform their jobs superbly and create a working environment where they can flourish – guided by passionately held goals, beliefs and principles. At Four Seasons, we treat every employee, from the housekeeper to the senior manager, in the same way that we would wish them to treat our guests – with warmth, courtesy and respect. We know that productive and content employees are essential to the service culture that ensures our guests are happy and want to return.

For our residents, we have a dedicated Director of Residential Services, who is responsible for the operation and condition of the Private Residences. They are also the residents’ best conduit to the hotel ensuring that all requests are fulfilled and standards met. In concert with the Private Residence concierge and staff, this team ensures that your service-rich lifestyle exceeds expectations, the lifestyle for which Four Seasons is famous.

We are happy to say that our employees tend to stay with us for a long time. The term of service among our senior executives and general managers averages over 15 years. Starting at relatively junior levels, many of them progressed by benefiting from our individual career planning and development system as well as management training programmes. We think we have something special here. In fact, Fortune magazine has named us one of the best 100 companies to work for in America – for eleven years in a row.

Four Seasons employees make the difference for our guests by creatively demonstrating our culture of service excellence. It is this culture that sets us apart from our competitors; an intangible quality that keeps our valued guests returning again and again and drives us to deliver the best service in the industry.

Four Seasons staff are chosen for their resourcefulness and dedication, and trained to be the best they can be. Recruitment and training includes extensive interviews culminating in a final interview with the live-in General Manager for every position from housekeeper to manager. Their excellence is exemplified by our multilingual concierge staff who are there to assist you, around the clock, with any detail: from changing travel arrangements to organising business services, making dinner reservations or securing last-minute theatre tickets.

For Management Team profiles, please see www.fourseasons.com